Frequently Asked Questions
Hours, Reservations & Cancellations
How do I make a reservation?
What are the hours of operation at Red Dog?
Safety is our top priority at Red Dog and we are proud to provide our pet guests with a facility that is staffed 24 hours a day, 7 days a week.
Our lobby hours are 7am-7pm Monday–Friday, 9am-6pm on Saturday and 10am-6pm on Sunday. Please note that our lobby is closed on major holidays and we are not able to do check-ins or check-outs on these days (New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day).
Our lobby will close at 3:00 p.m. on Christmas Eve, Thanksgiving Eve, July 3rd and New Years Eve.
What if I need to cancel my reservation?
Boston Red Dog requests a 72 hour cancellation notice for lodging reservations made over holidays, including (but may not be limited to) New Years Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, New Year’s Eve. For all non-holiday periods during the year, we request a 24 hour cancellation notice.
We also request 24 hour notice for any grooming and swim appointments.
What do I need to make a reservation?
Please fill out a client reservation prior to overnight stay at Red Dog. All dogs will need the required vaccines (Rabies, Bordatella, & Distemper) to stay at Red Dog.
Red Dog also requires current vaccination documentation, which needs to be submitted to Red Dog at least 48hrs in advance for non-holiday stays and at least ten days in advance for holiday stays.
Can someone other than myself pick up my pet?
Yes, but it must be noted in file upon dropoff and valid ID must be present.
Vaccination Requirements For All Guests
What vaccinations does my dog need?
All dogs will be required to show proof of current Rabies, Distemper and Bordetella vaccines. This will be required for all services within the Red Dog facility.
What vaccinations does my cat need?
All cats will be required to show proof of current Rabies and Distemper vaccines.
Tours & What to Bring
Can I take a tour of the resort?
Absolutely! We encourage all of our customers to take a tour of Boston Red Dog to see our large, fun, high quality and clean resort. Tours are given 7 days a week, 10am-5pm Monday thru Friday and 11am-4pm on Saturday and Sunday.
We ask that you leave your pet at home to ensure the safety of our guests.
What do I bring with my pet when I check them in?
We request that you bring a flat buckle collar for boarding and daycare. No adjustable collars, please! You may also bring toys and treats in a small plastic bag. All belongings should be marked with the guest’s last name and must be approved by Boston Red Dog staff.
Please also bring any medication in the original container with your pet. A Boston Red Dog employee will give your pet their medication as requested. Please note there will be an additional charge for administering medications.
How should I pack my pet's medication?
Please make sure when dropping off your pet’s medication that you have it in its original container labeled with your pet’s name on it. You will need to fill out a medicine administration form and sign off the count of pills and instructions left with your pet.
Doggie Daycare, Day Stay and Unspayed/Unneutered Guests
What is the difference between daycare and day stay?
Our Doggie Daycare program is where dogs are grouped by activity level and interaction with other dogs, to play in our indoor/outdoor play areas. All dogs are required to complete an evaluation before being placed in a play group.
Day Stay is a great alternative option for pet guests that are not a good match for Doggie Daycare. Dogs that do not pass the Daycare evaluation will be placed into Day Stay instead.
Some of the factors that may require Day Stay for your dog:
- Dogs that do not pass the Daycare Evaluation
- Aggressive dogs that do not play well with other dogs
- Decreased mobility issues
- Unneutered males and unspayed females over 6 months
- Shy or uncomfortable dogs in group settings
What is always included in an overnight stay for my dog?
- 24 hour love and care
- 2-3 meals a day
- Water is changed with each feeding
- 4 business breaks throughout the day
- The luxury suites provide television and music for the dog’s enjoyment.
What is always included in an overnight stay for my cat?
- Lots of love and attention
- 24/7 care
- 2-3 meals per day as instructed by their owners
- Water freshened throughout the day
- Plush bedding
- Soothing music throughout the day and night
- Report Card when checking-out
When is the last time I can check in my pet for overnight accommodations?
If I decide to participate in daycare or boarding and I can’t be home for my pets dropoff can you hold a spare set of keys to let my dog in?
Yes, Red Dog is bonded and insured to hold clients keys. All client keys are securely locked up in a safe box within the facility.
Can unneutered males over six months of age attend daycare?
Yes, day stay is a great option for unneutered males.
Do you groom cats?
Yes! Our cat groomer is in on certain days, please call for availabilities.
Can I get my dog or cat groomed even if it is not staying in the resort?
Any dog or cat can be groomed whether or not they are staying at Red Dog for the night. Just call the front desk and make an appointment.
We require all grooming pets to be up to date on rabies.
What is the difference between a Complete Groom and a Bath, Brush & Nails?
A complete groom includes a hair cut and a Bath, Brush & Nails does not.
What does an Exit Bath include?
All exit baths include a quick bath and blow dry. This option does not include nail trim, ear cleaning or brush out. These items can be added on for an additional cost.
Do I have to make an appointment for a nail trim?
No, walk-in nails trims are welcome. We just ask that you arrive to Red Dog between 10am-2pm and bring a copy of your current rabies vaccination record.
What happens if I need my dog completed by a specific time?
We always try our best to accommodate pickup time requests. Please be sure to let your groomer know if you need your pet by a specific time to make sure that she is able to accommodate your request.
How much will grooming cost?
All prices are based on breed, coat condition, approximate weight, and behavior of your pet during their grooming appointment and are determined by your groomer. Please stop by Red Dog to meet with our groomers and receive a free estimate between10am-2pm any day of the week.
What if my dog doesn't know how to swim?
We offer a 20-minute introductory swim lesson in our aquatic center. This introduction gets your dog comfortable with the water through guided instruction.
My Dog just had surgery, can I make him a swimming appointment?
If your dog has any medical condition, injury or pre/post-operative needs, we’ll need a note from your veterinarian clearing your dog for activity.